Management by Coaching
Management by coaching can move an organization from surviving to thriving. Especially in service-based industries like healthcare, management by coaching outperforms management by pedagogy (i.e., teaching). Advances in technology and medicine have introduced many complex, detailed solutions to many complicated problems in healthcare. The challenge for leaders has become the consistent application of detailed processes due to the sheer number of potential points of failure and a distracted workforce. Ironically, a pre-modern approach of apprenticeship and coaching can lead healthcare organizations toward a culture of consistent outcomes. Organizations that consistently coach deliver results consistently.
Michael Stoker, MA, is the Executive Director of a local hospice in Kansas City, MO. He received his M.A. in Counseling from Grace University. Michael’s academic, managerial, and coaching focus is in psychological and theological integration and how people change and achieve. He is a Certified Executive Coach through Bellevue University and the Graduate School Alliance for Executive Coaching.